Managing your subscription
Update your payment method, view invoices, and cancel from the billing portal.
Once your organization has an active plan, day-to-day billing tasks — updating a card, downloading a past invoice, or canceling — happen in the billing portal, a secure screen operated by our payment provider.
Open the billing portal
Go to Settings → Plans (or Billing) and select Manage subscription. You'll be taken to the billing portal.
Make your change
From the portal you can:
- Update your payment method
- View and download past invoices
- Change your billing address or tax details
- Cancel your subscription
Return to Personæ
When you're done, close the portal or use its link back to return to Settings. Changes take effect right away — for example, a canceled subscription keeps your current plan active until the end of the billing period, then your organization moves to the Free plan.
Canceling doesn't delete anything
Canceling your subscription stops future billing — it doesn't delete your personas, interviews, memories, or insights. If your organization ends up over the Free plan's limits afterward, you may be asked to free up room the next time you try to create something new. See Usage & limits.