Restoring an item
Bring a deleted item back exactly where it was, and what to do if the restore is refused.
Open Trash
Go to Trash in the main navigation.
Find the item
Browse or search the list for the persona, workspace, interview, memory, or insight you want back.
Restore it
Select Restore. The item reappears exactly where it was — a restored persona reappears in its list, a restored workspace reappears in the sidebar, and so on.
When a restore can be refused
Two situations can block a restore, each with a clear message explaining why:
Your organization is at its plan limit
If restoring the item would push your organization over its plan's limit for that item type (for example, restoring a persona when you're already at your persona cap), the restore is blocked. Free up room by deleting or archiving something of the same type, or upgrade your plan — see Settings & Billing.
Something else already has the same name
If another live item already uses the same name or identifier as the one you're restoring, the restore is blocked to avoid a collision. Rename the conflicting live item, or rename the one you're restoring, then try again.
Nothing is lost while you sort it out
A refused restore leaves the item safely in Trash — you can try again as soon as you've freed up room or resolved the naming conflict.